FlowPath is looking for their first Customer Success Manager to join our team. El numero uno.
As a Customer Success Manager, you will be “delighting” customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.
The right candidate will:
- Be able to passionately explain how FlowPath can make an impact for our customers’ businesses and make them operational heroes within their organization
- Analyze client usage and integrate insights into a tailored success plan for our diverse customer base
- Learn fast, and be quick on their feet in a fast-paced environment
- Become an expert on facilities and operations
- Develop a thorough understanding of setting up and troubleshooting FlowPath FM Platform
- Help clients investigate technical challenges
- Be the go-to resource to ensure clients have the best possible experience with our platform
- Manage the Help Center to help clients find answers when they need them
- Effectively communicate with customers via chat, email, or phone to provide prompt technical support
- Be passionate about making our customers happy
- Be open to “wearing multiple hats” with a readiness to support all members of the FlowPath team - flexibility is key for this role!
What it take to be a rockstar in this position:
- Positive, supportive, and self-starting
- Gritty and persistent
- Highly organized and extremely detailed oriented
- You play well with others
- Ability to prioritize & multi-task with exceptional time-management skills
- You are curious and will ask questions to get to the heart of the matter
- Strong interest in technology and/or software
- Genuine passion for helping others reach their goals
- Adaptable and energetic team player
- Willingness and desire to learn and grow quickly in a startup environment
- Requirements:
- Excellent written and verbal communication skills
- Background in establishing and building lasting customer relationships and/or customer support experience
- Strong analytical and critical thinking skills
- Proficient in Google Suite (Docs, Sheets, Slides)
- Education: As little or as much as it takes to do the job
INCREDIBLE BENEFITS
- No Vacation Tracking (you take vacation whenever you want — no need to keep track)
- Health, Dental, and Vision Insurance
- Casual dress all-day, everyday
- Ask us about Frank, Porter, and Beau
- 401K
- Flexible work from home days